Terms of Service
More Solutions ("The Company") agrees to furnish services to the Subscriber, subject to the following Terms of Service (TOS).
Use of the More Solutions Web Hosting service constitutes acceptance and agreement to the More Solutions TOS.
All provisions of this contract are subject to the TOS of More Solutions Web Hosting and Acceptable Use Policy (AUP). The AUP may changed at the discretion of the Company. Subscriber understands that changes to the AUP by the Company shall not be grounds for early contract termination or non-payment.
Disclosure to Law Enforcement
The AUP specifically prohibits the use of the More Solutions Web Hosting service for illegal activities. For this reason, the Subscriber agrees that the Company may disclose any and all subscriber information, including, but not limited to, assigned IP addresses, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification of the Subscriber. In addition, More Solutions Web Hosting shall have the right to suspend or terminate all service set forth in this Agreement.
Service Rates
Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to the Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. Any promotional offers are contingent upon the Company achieving and maintaining its cost of service goals including, but not limited to, rates charged to the Company by its suppliers.
Payment
Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service.
Payments & Fees
Service will be interrupted on accounts that reach 14 days past due. Service interrupted for nonpayment is subject to a $200 reconnection charge. Accounts not paid by the due date are subject to a $5.00 late fee. Accounts that are not collectable by More Solutions Web Hosting may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than $50 nor more than $150. If you desire to cancel your account, please follow the proper procedure as outlined in this TOS.
Refunds & Disputes
This includes any applicable one-time setup fees and all subsequent charges, regardless of usage. All overcharges and/or billing disputes must be reported withing 45 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in More Solutions' sole discretion is a valid charge under the provisions of the TOP and/or AUP, you agree to pay More Solutions an "Administrative Fee" of not less than $50 and not more than $150.
Failure to Pay
The Company may temporarily deny service or terminate this Agreement upon failure of the Subscriber to pay charges when due. Such termination or denial will not relieve the Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
Account Cancellation
All requests for cancelling accounts must be made in writing with at least 30 days notice but no more than 60 days prior written notice and sent to More Solutions, at support@more-solutions.net. You must have all account information to cancel and must have no outstanding balances.
Subscriber acknowledges that the service provided is of such nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, the Subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the Company. The Subscriber further acknowledges that the Company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by the Subscriber for services during the period damages occurred. In no event, shall the company be liable for any special or consequential damanges, loss, or injury.
New Domain Accounts
All new web hosting accounts involving new domains will be setup and entered into our DNS servers within 3 to 5 business days. Due to unforesoon complications, however, this process may sometimes require up to 7 business days. If the new domain is registered by the account holder, there will be no handling fee. If the domain is registered by More Solutions on behalf of the account holder, a handling fee will be incurred.
Transfer of Domains
New web hosting accounts which involve the transfer of a domain from another provider to More Solutions will require a minimum of seven (7) business days to be setup and entered into our DNS servers. In some cases, such transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. If the transfer of the domain is done by More Solutions, on behalf of the account holder, a handling fee will be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.
Support Boundaries
More Solutions provides 24x7 technical support to our subscribers (except for holidays and short company meetings). We limit our technical support to our areas of expertise. The following is our guidelines when providing support. More Solutions provides support relate to your server of virtual site physical functioning. More Solutions does not offer technical support for application specific issues, such as CGI programming, HTML or any other such issue. If you can e-mail, we encourage you to e-mail support@more-solutions.net for assistance. If you are able to get online and have other questions, the answers may be on our homepage, http://www.more-solutions.net/support/. We encourage you to check there first. The help files in the program or scripts you are using may have the answer to your question, so please investigate these resources before contacting technical support. Lastly, our subscribers may visit our Account Access area at http://www.more-solutions.net/account/ to submit a support ticket to our support team.
Spam & Unsolicited E-Mail (UCE)
More Solutions takes a zero tolerance approach to the send of Unsolicited Commerical E-Mail (UCE) or Spam over our network. Very simply, this means that customers of More Solutions may not use of permit others to use our network to transact in UCE. Customers of More Solutions may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalities, including suspension or termination of service.
Violation of the More Solutions Spam policy will result in severe penalties. Upon notification of an alleged violation of our Spam policy, More Solutions will initiate an immediate investigation (within 48 hours of notification). During the investigation, More Solutions may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, More Solutions may, at its sole discretion, restrict, suspend or terminate customer's account. Further, More Solutions reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. More Solutions will notify law enforcement officials if the violation is believed to be a criminal offense.
First violations of this policy will result in an "Administrative Fee" of $250 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of $500 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed $175 per hour that More Solutions personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.
As our Customers are ultimately responsible for the actions of their clients over the More Solutions network, it is advisable that Customers develop a similar, or stricter, policy for their clients.
Network
IP Address Ownership: If More Solutions assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to More Solutions, and Customer shall have no right to use that Internet Protocol address except as permitted by More Solutions in its sole discretion in connection with the Services, during the term of this Agreement. More Solutions shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by More Solutions, and More Solutions reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting.
Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the "Agreed Usage"). More Solutions will monitor Customer's bandwidth and disk usage. More Solutions shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in More Solutions' sole and absolute discretion. If More Solutions takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action.
System and Network Security: Users are prohibited from violating or attempting to violate the security of the More Solutions Network. Violations of system or network security may result in civil or criminal liability. More Solutions will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation: Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Taking any action in order to obtain services to which such User is not entitled.
Notification of Violation
More Solutions is under no duty to look at each customer's or user's activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-related activities.
First violation: Any User, which More Solutions determines to have violated any element of this Acceptable Use Policy, shall receive an email, warning them of the violation. The service may be subject at More Solutions' discretion to a temporary suspension pending a User's agreement in writing, to refrain from any further violations.
Second Violation: Users that More Solutions determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice.
We reserve the right, to drop the section of IP space involved in Spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.
Suspension of Service or Cancellation
More Solutions reserves the right to suspend network access to any customer if in the judgment of the More Solutions network administrators the customer's server is the source or target of the violation of any of the other terms of the AUP or for any other reason which More Solutions chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's machines were suspended.
More Solutions reserves the right to amend its policies at any time. All Sub-Networks, resellers and managed servers of More Solutions must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation. You will be held responsible for the actions of your clients in the matter described on these Terms and conditions. Therefore, it is in your best interest to implement a similar or stricter Terms and conditions or otherwise called Acceptable Terms of use policy.
Indemnification
More Solutions wishes to emphasize that in agreeing to the More Solutions Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies More Solutions for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to More Solutions or the bringing of any claim against More Solutions by any third-party. This means that if More Solutions is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against More Solutions, plus all costs and attorney's fees.
Miscellaneous Provisions
You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.
A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.
More Solutions takes no responsibility for any material input by others and not posted to the More Solutions Network by More Solutions. More Solutions is not responsible for the content of any other websites linked to the More Solutions Network; links are provided as Internet navigation tools only. More Solutions disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
More Solutions is not responsible for any damages your business may suffer. More Solutions does not make implied or written warranties for any of our services. More Solutions denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by More Solutions.
IRC Servers
More Solutions users are not permitted to run IRC servers on their accounts.
Adult Content
Adult Content or links to Adult Content are not permitted on More Solutions servers.